Information Technology Infrastructure Library (ITIL)
ITIL Certification Process
Providing quality services in an ever changing environment and aligning with business requirements and drivers, helps make IT become a strategic business weapon. ITIL standardizes the language for business requirements into consistent technical terms and helps promote synergy between the business drivers and IT implementations.
Information Technology Infrastructure Library (ITIL) is a framework to measure, validate and report against the business needs and requirements.
ITIL helps businesses effectively manage the implementation and management of IT services and infrastructure, rather than the latest IT advancement pushing the business to its adoption.
You will learn to
- Match the organizations involved with the IT infrastructure library and examinations with their role
- Identify the reasons for ITIL's success
- Identify the features of the ITIL qualification and examination scheme
- Identify how a service can provide value
- Identify the features of services
- Identify the features of Service Management
- Recognize the importance of Service Management and the challenges service providers face
- Match each ITIL volume with a description of what it provides
- Recognize the goals and objectives of each Lifecycle phase
- Recognize the scope of each Service Lifecycle phase
- Recognize the value of each Service Lifecycle phase
- Recognize the characteristics of lifecycle functions and processes
- Recognize the scope, goals and objectives, and Service Lifecycle phase in a given example
- Recognize how organizations use assets to create and add value
- Recognize how to implement service automation guidelines
- Identify the advantages of service automation
- Recognize how to use basic Service Strategies to add value
- Recognize examples of defining the market activities
- Recognize how Identifying the market space helps when developing offerings
- Recognize how to determine if there is value in a service
- Identify how the Service Portfolio assists in developing offerings
- Identify reasons why organizations should develop Service Management as a strategic asset
- Recognize how an organization develops Service Management as a strategic asset in a given example
- Recognize examples of the first five steps in preparing for execution
- Recognize examples of steps six to ten in preparing for execution
- Recognize how to perform Service Strategy activities
- Identify the role of Pattern of Business Activity (PBA) and User Profile (UP) in Demand Management
- distinguish between SLPs and CSPs
- Recognize the characteristics of Financial Management concepts
- Recognize examples of Financial Management key inputs
- Recognize examples of Financial Management key outputs
- Recognize key features of Risk Management
- Recognize how to manage Service Strategy in given scenarios
- Identify the five aspects of Service Design
- Recognize how to ensure that Service Design scope is aligned with business needs
- Identify considerations when designing a service solution
- Identify the options of status within the Service Portfolio
- Match roles in the Enterprise Architecture with their functions
- Recognize the areas to consider when designing a management architecture that integrates IT needs with business needs
- Identify the features of process design
- Recognize scenarios that illustrate metric tree benefits
- demonstrate knowledge of the five aspects of Service Design
- Recognize the basic concepts of Service Level Management
- Identify the objectives of Service Level Management
- Recognize the characteristics of the Service Catalog
- Recognize the focus of Capacity Management subprocesses
- Recognize the components of the Supplier and Contracts Database
- Recognize the components of the ISM and the objectives of the ISMS elements
- sequence the stages of ITSCM Lifecycle
- Identify Change Management scope and objectives
- Recognize factors to consider when recording and reviewing the RFC
- Recognize the functions of the Configuration Management System (CMS)
- Recognize how to determine release-unit levels, which deployment option to choose, and what model to use to
- Identify the components of the DIKW structure
- Identify the relationship between the SKMS, CMDB, and CMS
- Recognize the dual role of Technical Management
- Identify the four roles of Application Management
- Recognize how IT Operations Management achieves balance between its dual roles
- Identify the four roles of Application Management
- Identify the terms pertaining to Access Management
- Identify Request Fulfillment objectives and responsibilities
- Identify the role of SLAs and SIPs in Service Level Management
- Recognize how to implement the Deming cycle in CSI in a given example
- Sequence the steps in the CSI model
- Identify the characteristics of the RACI authority matrix
